1. Overview

This Privacy Policy explains how Number Hub LLC (“Number Hub,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects information when you visit www.numberhub.ai, create or use an account, purchase or use credits, provision or use telephone numbers, send or receive messages, integrate with our APIs, use AI-assisted features, communicate with us, or otherwise use our services (collectively, the “Service”).

This Privacy Policy is intended to be read together with our Terms of Service and any applicable service agreement, order form, acceptable-use, messaging, A2P compliance, refund/credit, chargeback, carrier pass-through, or similar policy incorporated into the Terms of Service. Capitalized terms not defined here have the meanings given in the Terms of Service.

The Service is intended for business use. It is not directed to children or to consumers for personal, family, or household purposes.

2. Information We Collect

We may collect the following categories of information, depending on how you use the Service:

Account and business information, such as names, business names, addresses, email addresses, phone numbers, user credentials, account roles, billing contacts, technical contacts, taxpayer or business identifiers, beneficial-ownership information, and verification materials.
Billing and payment information, such as credit balance, purchase history, invoices, payment method details, payment confirmations, chargeback information, bank-payment information, payment processor tokens, and related transaction records. We generally rely on payment processors and financial-service providers to process sensitive payment credentials.
KYC, compliance, and registration information, such as Brand and Campaign information, business verification materials, websites, privacy policies, opt-in flows, screenshots, message samples, consent records, use-case descriptions, customer-list descriptions, toll-free verification information, number-ownership evidence, and materials requested by carriers, registries, upstream providers, regulators, or industry bodies.
Messaging, voice, and telecom data, such as telephone numbers, sender IDs, message content, call or message metadata, timestamps, delivery and routing information, opt-in and opt-out events, STOP/HELP requests, complaint information, carrier responses, number provisioning records, porting records, and related logs.
End-user and recipient information that you or your end users provide or process through the Service, such as contact lists, names, phone numbers, email addresses, message history, consent records, suppression-list data, and communication preferences.
Usage, device, and technical information, such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, API calls, webhook activity, dashboard activity, authentication logs, error logs, and security events.
AI-related information, such as prompts, instructions, message drafts, call scripts, conversation context, AI-generated outputs, review actions, and related logs where AI-assisted or automated features are used.
Communications with us, such as support tickets, emails, chat messages, call notes, recordings where lawful and disclosed, and other correspondence.
Website and analytics information collected through cookies, pixels, logs, or similar technologies, as described below.

3. Sources of Information

We may collect information directly from you, from your employees, contractors, agents, affiliates, customers, end users, and downstream users; automatically through the website, dashboard, APIs, and integrations; from service providers and payment processors; from upstream communications providers, carriers, aggregators, registries, numbering authorities, toll-free verification providers, and fraud/compliance vendors; from publicly available sources; and from regulators, industry bodies, or third parties involved in compliance, security, fraud prevention, billing, or dispute resolution.

4. How We Use Information

We may use information for the following purposes:

To provide, operate, maintain, route, deliver, provision, text-enable, host, port, verify, monitor, improve, and support the Service.
To create and manage accounts, authenticate users, maintain dashboards, administer APIs and webhooks, process credits, and provide customer support.
To process payments, prevent payment fraud, manage chargebacks and payment disputes, reconcile transactions, collect amounts owed, and enforce payment obligations.
To register, verify, vet, submit, review, maintain, suspend, deactivate, or update Brands, Campaigns, toll-free numbers, telephone numbers, sender IDs, and messaging or voice use cases.
To detect, prevent, investigate, and respond to spam, fraud, abuse, security incidents, account compromise, prohibited traffic, unlawful messaging, high complaint rates, opt-out failures, unauthorized use, and violations of our Terms of Service or applicable requirements.
To comply with applicable laws, regulations, legal process, industry rules, carrier requirements, upstream-provider requirements, audit requests, traceback requests, registry rules, and regulator or law-enforcement requests.
To maintain accurate records, prove account activity and acceptance of terms, support clickwrap or e-signature acceptance, establish service delivery, enforce contracts, and defend legal claims.
To communicate with you about your account, transactions, credits, services, compliance issues, billing, support, product updates, changes to terms or policies, and administrative notices.
To improve the Service, develop new features, analyze usage, test performance, monitor reliability, train internal systems where permitted, and generate aggregated or de-identified insights.
To provide and improve AI-assisted features, subject to the AI and data-use limitations in our Terms of Service and this Privacy Policy.

5. How We Disclose Information

We may disclose information as necessary to provide and operate the Service, comply with legal and telecom obligations, protect the Service, and enforce our rights. For example, we may disclose information to:

Upstream providers, underlying providers, carriers, mobile network operators, direct connect aggregators, registries, The Campaign Registry, toll-free verification providers, numbering authorities, call-authentication providers, traceback participants, and other communications ecosystem participants.
Cloud hosting providers, analytics providers, security vendors, compliance vendors, identity-verification vendors, customer-support tools, email and communications providers, AI infrastructure providers, and other service providers that support our business.
Payment processors, banks, card networks, ACH, RTP, FedNow, wire, pay-by-bank, fraud-prevention, collections, and chargeback-resolution providers, as applicable.
Your authorized users, account administrators, affiliates, agents, contractors, customers, end users, or downstream users where you direct us to do so or where the disclosure is necessary to provide the Service.
Regulators, law enforcement, courts, arbitrators, government agencies, industry bodies, carriers, registries, or other parties where required or appropriate for compliance, audit, investigation, legal process, security, fraud prevention, or enforcement.
Professional advisors, insurers, auditors, lawyers, accountants, financing sources, and transaction counterparties in connection with legal, accounting, insurance, financing, merger, acquisition, reorganization, sale of assets, or similar business purposes.

We may also disclose aggregated or de-identified information that does not reasonably identify an individual, account, recipient, or household.

Number Hub does not sell, rent, or share mobile phone numbers, SMS consent, or mobile opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information, SMS consent records, opt-in/opt-out records, message content, and related data to service providers, carriers, aggregators, registries, toll-free verification providers, regulators, and other parties as needed to provide the Service, deliver messages, verify and register campaigns, prevent abuse, comply with law and industry requirements, respond to audits or traceback requests, and enforce our Terms of Service. Such operational disclosures are not disclosures for third-party marketing or promotional use.

If you use the Service to send messages to your own recipients, you are responsible for providing your own legally required notices and obtaining all legally required consents from those recipients. Consent to receive messages from one business or sender is not transferable to another business or sender unless permitted by applicable law and carrier requirements.

7. Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, local storage, logs, and similar technologies to operate the website and dashboard, remember preferences, authenticate users, secure accounts, analyze usage, diagnose errors, improve performance, and support marketing or measurement activities. Some technologies may be provided by third-party service providers. You can control cookies through your browser settings, but disabling certain cookies may affect website or Service functionality.

8. AI Features and Automated Processing

The Service may include AI-assisted or automated features. Information processed through AI features may include prompts, instructions, message drafts, call scripts, conversation context, recipient responses, account configuration, and related logs. We use this information to provide the requested AI functionality, improve service quality, maintain security, investigate abuse, support compliance, and operate the Service.

AI outputs may be inaccurate, incomplete, or unsuitable. You are responsible for reviewing and approving AI-generated content before it is used or sent, and you remain responsible for all messages, calls, scripts, content, and communications sent through your account, including those generated or assisted by AI.

9. Data Retention

We retain information for as long as reasonably necessary to provide the Service, comply with legal, tax, accounting, telecom, carrier, registry, audit, traceback, security, anti-fraud, dispute-resolution, and contractual obligations, enforce our agreements, maintain business records, and protect our rights. Retention periods vary depending on the type of information and the reason it is held.

For example, we may retain account records, billing records, messaging logs, consent records, opt-out records, compliance submissions, registration materials, support communications, security logs, and dispute records for the period needed to satisfy legal, industry, carrier, registry, audit, and evidentiary requirements. We may retain de-identified or aggregated information without restriction where permitted by law.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction. No system, network, or transmission method is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials, API keys, passwords, tokens, integrations, and authorized users, and for promptly notifying us of any suspected unauthorized access or compromise.

11. Your Responsibilities as a Customer

If you upload, submit, transmit, or process personal information through the Service, you represent that you have the right to do so and that you have provided all required notices and obtained all required consents. You are responsible for your own privacy policy, terms, opt-in flows, message disclosures, consent records, suppression lists, and compliance with applicable laws and industry requirements. If you make the Service available to your end users, subaccounts, clients, or downstream users, you are responsible for ensuring that they are bound to privacy and data-protection obligations at least as protective as those required by Number Hub and applicable upstream requirements.

12. Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or portability of certain personal information; to opt out of certain sale, sharing, targeted advertising, or profiling activities; to limit certain uses of sensitive personal information; and to appeal a decision regarding a privacy request. These rights may be subject to limitations and exceptions under applicable law.

To submit a privacy request, contact us at support@numberhub.ai. We may need to verify your identity and authority before responding. If you are a recipient of messages sent by one of our customers, we may direct your request to that customer because we process much of that data on the customer’s behalf.

California residents may have rights under the California Consumer Privacy Act, as amended, if the law applies to Number Hub or to the relevant processing. Those rights may include the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising applicable rights. Number Hub does not sell mobile opt-in data or SMS consent for third-party marketing or promotional purposes.

13. Marketing Communications

We may send administrative, transactional, service, billing, security, compliance, and account-related communications. These are necessary for the Service and may not be subject to opt-out. We may also send marketing communications where permitted by law. You may opt out of marketing emails by using the unsubscribe link or contacting us. Opting out of marketing communications does not affect transactional or service-related communications.

14. International Users

The Service is operated from the United States. If you access or use the Service from outside the United States, your information may be processed in the United States and other jurisdictions that may have different data-protection laws than your location. You are responsible for determining whether your use of the Service complies with the laws applicable to your business, recipients, and end users.

15. Children

The Service is intended for business use and is not directed to children under 13 or to minors for personal use. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at support@numberhub.ai.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date. For material changes, we may provide notice by email, dashboard notice, website notice, or other reasonable method. Changes take effect when posted unless stated otherwise. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy to the extent permitted by law.

17. Contact Us

Questions, requests, or notices regarding this Privacy Policy may be sent to:

Number Hub LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
support@numberhub.ai
www.numberhub.ai

Privacy Policy