Terms of Service

1. Agreement to These Terms

These Terms of Service (these “Terms”) are a binding legal agreement between Number Hub LLC, a New Mexico limited liability company (“Number Hub,” “we,” “us,” or “our”), and the individual or entity that registers for, accesses, purchases, or uses the Service (“you,” “your,” “Customer,” or “account holder”). Number Hub provides the Service at www.numberhub.ai and through related domains, dashboards, and application programming interfaces (“APIs”).

By creating an account, clicking to accept these Terms, purchasing or using Credits, provisioning or using a Number, sending or attempting to send a Message, registering a Brand or Campaign, integrating with our APIs, or otherwise accessing or using the Service, you agree to these Terms. If you do not agree, you must not access or use the Service.

If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, in which case “you” and “Customer” refer to that entity. The Service is intended for business use only and is not directed to consumers for personal, family, or household purposes. You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into contracts.

These Terms include and incorporate the integrated policies and schedules included in or attached to these Terms, including the Acceptable Use Policy, Messaging and A2P Compliance Policy, Refund and Credit Policy, Chargeback and Payment Dispute Policy, and Carrier Pass-Through Fee Policy (collectively, the “Integrated Policies”). These Terms also incorporate by reference our Privacy Policy and any order form, quote, service plan, statement of work, online checkout, service agreement, or other policy that we make available and reference (collectively with the Integrated Policies, the “Policies”). In the event of a conflict, an executed order form or service agreement governs over these Terms, these Terms govern over the Integrated Policies, and applicable Upstream Requirements govern to the extent necessary for Number Hub to comply with them.

2. Definitions

• “Service” means the Number Hub platform and all related communications services, software, dashboards, APIs, webhooks, number provisioning, messaging, routing, reporting, and professional or technical services that we make available.
• “Credits” means the prepaid units of value you purchase and maintain in your account balance, which are consumed as you use chargeable features of the Service (including sending or processing Messages, provisioning Numbers, and registration, vetting, and verification activities).
• “Messages” means SMS, MMS, 10DLC, toll-free, short code, hosted, RCS, or other messages sent, received, processed, or attempted through the Service.
• “Numbers” means the local, mobile, toll-free, short code, or other telephone numbers, sender IDs, or numbering resources provisioned, assigned, hosted, ported, or made available to you through the Service.
• “Recipient” means any person, device, or endpoint to which you send, route, or attempt a Message or call.
• “End Users” means your customers, clients, subaccounts, downstream users, employees, agents, contractors, affiliates, and any other person who uses or benefits from the Service through your account.
• “Upstream Providers” (also “Underlying Providers”) means the third parties that power, supply, transport, register, vet, verify, or otherwise enable the Service in whole or in part, including direct connect aggregators (“DCAs”), carriers, mobile network operators (“MNOs”), The Campaign Registry (“TCR”), toll-free verification providers and administrators, numbering authorities, cloud and infrastructure providers, and payment processors.
• “Upstream Requirements” means the terms of service, acceptable use policies, messaging policies, registration and vetting rules, carrier and MNO rules, attestation and traceback obligations, throughput and content rules, fees, surcharges, fines, and other requirements imposed by any Upstream Provider, carrier, MNO, DCA, registry, numbering authority, regulator, or industry body.
• “A2P 10DLC” means application-to-person messaging over standard 10-digit long codes, including Brand and Campaign registration through TCR and the carriers.
• “Brand” means a business entity registered for messaging (typically one legal entity / tax identification number), and “Campaign” means a registered messaging use case operating under a Brand.
• “Order” means an order form, online checkout, quote, or service plan you accept for the Service.
• “Policies” has the meaning given in Section 1.

3. Role of Number Hub; Reseller and Platform Provider; Not a Carrier

Number Hub is a reseller, platform provider, facilitator, and commercial interface for communications services that are powered in whole or in part by Upstream Providers. Number Hub is not the underlying carrier, mobile network operator, aggregator, or registry, and Number Hub is not a telecommunications common carrier.

Number Hub is an independent company. Number Hub is not an Upstream Provider, is not owned by, controlled by, a division of, or the same entity as any Upstream Provider, and is not the legal agent, partner, joint venturer, or representative of, and is not endorsed or sponsored by, any Upstream Provider, except as may be separately confirmed in a signed writing. References to Upstream Providers describe the supply chain that enables the Service and do not create any agency, partnership, or endorsement.

Because the Service depends on Upstream Providers, carriers, MNOs, DCAs, registries, numbering authorities, regulators, and other third parties that Number Hub does not control, Number Hub does not guarantee, warrant, or promise any of the following, and you acknowledge that none of the following is within Number Hub’s control:

• Delivery, deliverability, or receipt of any Message;
• Approval, acceptance, vetting score, or registration of any Brand, Campaign, number, or use case;
• Throughput, message rate, speed, latency, or volume;
• Carrier or MNO treatment, routing, filtering, labeling, blocking, or quarantine decisions;
• Availability, assignment, retention, or portability of any Number;
• Completion, timing, or success of any number port, hosting, or text-enablement;
• Toll-free verification or compliance approval;
• Uptime, uninterrupted access, or error-free operation; or
• Any particular commercial, regulatory, or compliance outcome.

Number Hub may modify, add, suspend, or discontinue any feature, route, Number type, integration, or country availability at any time. Many decisions that affect your traffic (including filtering, blocking, throttling, fines, suspensions, and registration outcomes) are made by Upstream Providers, carriers, MNOs, DCAs, registries, or regulators, and Number Hub is not liable for those decisions.

4. Upstream Providers; Incorporation of Upstream, Carrier, and Industry Requirements

Your use of the Service is subject to, and you agree to comply with, all applicable Upstream Requirements, as they may change from time to time. The Upstream Requirements are incorporated into these Terms by reference, and Number Hub may enforce them directly against you as if they were set forth in full in these Terms. The Upstream Requirements include, without limitation, the terms of service, acceptable use policies, and messaging policies of the Upstream Providers; the rules of carriers, MNOs, and DCAs; TCR Brand and Campaign rules; toll-free verification rules; numbering-authority rules; and CTIA messaging principles and guidelines.

You also agree to comply with all applicable laws, regulations, and industry standards, including the Telephone Consumer Protection Act (“TCPA”), the CAN-SPAM Act, the Telemarketing Sales Rule (“TSR”), federal and state Do-Not-Call (“DNC”) requirements, FCC and FTC rules, STIR/SHAKEN and traceback requirements, state telemarketing and consumer-protection laws, and all other applicable laws and the rules of applicable industry bodies.

You acknowledge that Upstream Requirements may change at any time, may be imposed on Number Hub without advance notice, and may take effect immediately. Number Hub may pass through, enforce, and require your compliance with such changes. If you do not comply with an Upstream Requirement, Number Hub may take any action described in Sections 10, 11, 21, and 22, and you remain responsible under Sections 6, 7, and 18 for any resulting charges, fees, fines, or penalties.

Wholesale pricing is confidential and is not customer pricing. Incorporation of Upstream Requirements does not entitle you to, and Number Hub will not be required to disclose, any Upstream Provider’s wholesale rates, supplier pricing, rate decks, cost basis, margins, discounts, minimum-commitment terms, or confidential commercial arrangements. Your pricing is governed solely by Section 6.

5. Eligibility, Accounts, Verification (KYC), and Audit

To open or maintain an account, register a Brand or Campaign, provision Numbers, or send Messages, you must provide accurate, current, and complete information and keep it updated. We may require, at onboarding and at any time during your use of the Service, identity verification, business verification, beneficial-ownership information, tax documents, government identifiers, your website and privacy policy, your terms, your campaign and use-case details, sample messages, opt-in and consent evidence, screenshots, traffic descriptions, and any documents or information required by us or by any Upstream Provider, carrier, MNO, DCA, registry, or regulator (collectively, “KYC and Compliance Materials”).

Short response window. You must respond to any compliance, KYC, audit, traceback, or documentation request within the time we specify, which may be as short as twenty-four (24) hours (or sooner where an Upstream Provider, carrier, or regulator requires). Failure to respond fully and on time permits us to suspend, throttle, deactivate, or terminate your account, Numbers, Brands, Campaigns, or traffic without liability.

We may approve, reject, condition, or revoke any account, Brand, Campaign, use case, Number request, integration, or traffic, in our discretion, including based on the results of a security or abuse screening, your history with prior providers, or Upstream Requirements. Approval of an account does not guarantee approval of any Brand, Campaign, Number, or use case.

Customer websites, opt-in flows, and compliance materials. Customer represents and warrants that any website, landing page, form, privacy policy, terms of service, checkout page, advertisement, lead form, intake process, disclosure, opt-in mechanism, or other material submitted to Number Hub or used in connection with the Service is accurate, lawful, non-deceptive, current, and sufficient to support the consent, sender identity, Brand, Campaign, and use case claimed by Customer. Customer must promptly update and correct such materials when requested by Number Hub or required by any Upstream Requirement.

6. Credits, Pricing, Billing, and Payment

6.1 Prepaid Credit Model

The Service operates primarily on a prepaid, pay-as-you-go basis. You purchase Credits and maintain a Credit balance, and Credits are deducted as you use chargeable features of the Service at the then-current rates. You are responsible for maintaining a sufficient balance. If your balance is insufficient, we may decline, pause, throttle, or queue Messages, Numbers, or other activity.

Credits are a prepaid balance redeemable only for use of the Service. Credits are not cash, a deposit, a bank or stored-value account, a security, or a payment instrument; they have no cash value; they are non-transferable; and they may not be resold, redeemed for cash, transferred between accounts, or used outside the Service, except where a refund is required by applicable law. You bear the risk of any taxes associated with Credits.

6.2 Customer Pricing; Wholesale Pricing Confidential

You are responsible for the prices shown to you by Number Hub. Your pricing is determined solely by Number Hub’s own published rates as set forth in your Number Hub dashboard, Order, order form, invoice, quote, pricing page, account portal, applicable service plan, or other written pricing communication from Number Hub (collectively, “Number Hub Pricing”). The rates, fees, surcharges, and charges that apply to you are the Number Hub Pricing in effect when the relevant Message, Number, registration, vetting, verification, service, or other activity is processed.

You are not entitled to, and Number Hub Pricing is not based on or required to disclose, any Upstream Provider’s wholesale rates, supplier pricing, rate decks, cost basis, margins, discounts, minimum-commitment terms, surcharge schedules, or confidential commercial arrangements.

6.3 Fees You Are Responsible For

You are financially responsible for all amounts associated with your account, your traffic, your End Users, and your use of the Service, including without limitation:

• Usage charges and consumption of Credits; prepaid balances; messaging credits;
• Subscription fees and monthly recurring charges (“MRCs”), if any; non-recurring charges (“NRCs”);
• Number charges (provisioning, monthly, hosting, disconnect, port-in, port-out, snapback, reactivation);
• Carrier and MNO surcharges and fees; DCA charges; TCR charges; regulatory fees and assessments; taxes;
• Pass-through fees and recovered costs under Section 18;
• A2P 10DLC Brand registration fees; Campaign registration fees; vetting fees; resubmission fees;
• Toll-free verification fees; escalated spam review fees; program-evasion fees;
• Carrier penalties, MNO fines (including T-Mobile and other MNO fines), audit fees, content-violation fees, text-enablement fees;
• Chargeback fees, payment-processor and convenience fees, collection costs, and attorneys’ fees;
• Reactivation fees; early termination fees (if applicable); and professional-services and API charges.

All fees are exclusive of taxes, regulatory fees, and surcharges unless stated otherwise, and you are responsible for all such taxes, fees, and surcharges (other than taxes on Number Hub’s net income).

6.4 Payment, Auto-Recharge, and No Setoff

You authorize us (and our payment processors) to charge your payment method for all amounts due, including to purchase Credits, to replenish your balance through any auto-recharge or threshold top-up you enable, and to recover negative balances, pass-through costs, fees, fines, taxes, and other charges. You will keep your payment information current. We may require payment by wire, ACH, or another non-card method. All payments are due in U.S. dollars and must be made without setoff, deduction, or counterclaim.

Payment assurances, reserves, and minimum balances. Number Hub may require Customer to maintain a minimum Credit balance, compliance reserve, security deposit, prepaid balance, ACH authorization, wire-payment arrangement, auto-recharge threshold, or other payment assurance as a condition of accessing or continuing to use the Service.

Negative balances and post-termination charges. Any negative balance, unpaid invoice, pass-through cost, fine, surcharge, penalty, chargeback, collection cost, administrative fee, attorney fee, or other amount owed by Customer survives suspension, cancellation, termination, account closure, depletion or forfeiture of Credits, and any disablement, release, or reclamation of Numbers, Brands, or Campaigns.

6.5 Right to Change Pricing and Pass Through Costs

Number Hub may change its pricing, rates, fees, carrier surcharges, pass-through costs, subscription pricing, usage pricing, Credit pricing, tiers, and Number Hub Pricing at any time, on a prospective basis. Where an Upstream Provider, carrier, MNO, DCA, registry, regulator, or network operator changes, adds, or imposes a fee, surcharge, fine, or cost, or where required for legal or compliance reasons, such changes may take effect immediately and without advance notice. Your continued use of the Service after a change takes effect constitutes acceptance of the new pricing.

6.6 Invoices, Disputes, Late Payment, and Authoritative Records

Billing disputes must be raised within thirty (30) days. You must notify us in writing of any good-faith dispute regarding an invoice or charge within thirty (30) days after the charge is incurred or invoiced; otherwise the charge is final and waived, and you may not dispute it (including by chargeback).

Authoritative records. Number Hub’s usage records, dashboard records, API logs, message logs, provisioning records, porting records, registration records, invoice records, payment records, and account records, together with Upstream Provider records, are the authoritative record of your use of the Service and amounts due, and are conclusive absent clear and convincing proof of manifest error.

Past-due amounts may accrue late fees at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend or terminate the Service for non-payment, and you are responsible for all costs of collection, including collection-agency fees and reasonable attorneys’ fees.

7. No Refunds; Credit Expiration

All sales are final and non-refundable, except where a refund is required by applicable law or expressly agreed by Number Hub in a signed writing. Without limiting the foregoing, the following are non-refundable and are not subject to credit, proration, or reversal:

• Prepaid Credits, unused Credits, and account balances;
• Brand registration fees, Campaign registration fees, and Brand/Campaign vetting fees;
• Toll-free verification fees; escalated spam review fees; program-evasion fees;
• Monthly fees, subscription fees, and Number fees; carrier surcharges and regulatory fees; taxes;
• Pass-through costs and recovered amounts; professional-services fees; API usage;
• Messages attempted and Messages accepted for processing; and
• Messages or Campaigns that are failed, rejected, delayed, blocked, filtered, throttled, quarantined, or suspended, including those not delivered due to carrier or MNO filtering, Upstream rejection, compliance flags, throughput limits, registration outcomes, or Customer conduct.

Credit expiration. Credits and account balances do not expire for so long as your account remains active and in good standing. Credits and account balances are forfeited only upon termination or suspension of your account for cause, or upon closure of your account, except where such forfeiture is prohibited by applicable law.

8. Customer Compliance Responsibilities

You are solely responsible for your use of the Service and for the acts and omissions of your End Users. Any activity by your End Users has the same effect under these Terms as if conducted by you. Without limiting your other obligations, you are solely responsible for all of the following:

• Obtaining and maintaining all required opt-in consent from Recipients before sending Messages or placing calls, at the level of consent required by applicable law and carrier rules for the type of traffic you send;
• Creating, retaining, and producing written consent records and proof of consent, for the periods required by law and best practice, including after a Recipient opts out;
• Honoring opt-out and revocation of consent promptly, and processing STOP, STOPALL, UNSUBSCRIBE, QUIT, CANCEL, END, and HELP and other standard keywords and requests;
• Maintaining and honoring internal and applicable Do-Not-Call lists and suppression lists, and complying with calling-time and frequency restrictions;
• Making truthful, accurate, and complete representations regarding message frequency, sender identity, and opt-out instructions in every Message;
• Providing truthful, accurate, and complete Brand and Campaign registration information, and ensuring all Messages match the registered Campaign and use case;
• All Message content, all call content, all customer lists, all uploaded contacts, and all end-user communications sent through your account;
• All use of the Service by your employees, agents, contractors, affiliates, clients, subaccounts, and downstream users;
• Monitoring spam complaints, opt-out rates, and complaint rates, and proactively pausing or deactivating suspicious or non-compliant traffic in real time;
• Preventing unauthorized access, fraudulent traffic, account compromise, and prohibited traffic; and
• Cooperating promptly with audits, traceback requests, and compliance investigations as described in Sections 5 and 11.

Compliance attestations and sending certifications. Number Hub may require Customer, before or during the sending of Messages, uploading of contacts, launching of a Campaign, use of an API endpoint, provisioning of Numbers, or enablement of any messaging feature, to provide an affirmative compliance certification or attestation. Number Hub may block, pause, reject, throttle, or suspend any traffic if Customer fails to provide a requested certification or if Number Hub determines that a certification may be inaccurate or incomplete.

Flow-down obligations to End Users and downstream parties. Customer must ensure that all End Users, clients, subaccounts, downstream resellers, agents, contractors, vendors, affiliates, and other persons or entities that access, use, direct, benefit from, or receive the Service through Customer are contractually bound to written terms and policies that are at least as protective of Number Hub and its Upstream Providers as these Terms. Failure by Customer to obtain or enforce such terms does not limit Customer’s obligations or liability to Number Hub.

No legal or compliance advice. Any support, onboarding assistance, Campaign registration assistance, sample language, template, documentation, operational recommendation, compliance suggestion, AI-generated content, or other guidance provided by Number Hub is provided for operational convenience only and does not constitute legal, regulatory, financial, or compliance advice.

9. Acceptable Use Policy

You may not use the Service, and may not permit any End User to use the Service, for any of the following. This list is illustrative and not exhaustive; a violation is a material breach and may result in immediate filtering, blocking, suspension, or termination, plus charges under Sections 10 and 18.

Messaging and consent abuse

• Spam, unsolicited messaging, or messaging without adequate consent;
• Use of purchased, rented, scraped, harvested, or inadequately consented lists or leads;
• Lead-generation use cases prohibited or restricted by carriers, and prohibited third-party lead generation;
• Snowshoeing (spreading similar or identical messages across multiple numbers to evade detection or rate limits);
• Dynamic routing, unauthorized number replacement, or other techniques to evade carrier filters or detection;
• Misleading, hidden, or non-standard opt-out language, or content designed to evade unwanted-messaging detection (including intentional misspellings, symbol substitution, or deceptive keywords);
• Use of shared public URL shorteners where restricted or discouraged by carriers;
• Messaging a Recipient after opt-out, or failing to honor revocation of consent.

Prohibited content (including SHAFT and carrier-prohibited categories)

• SHAFT content: sex, pornography, sexual exploitation, human or sex trafficking, or prostitution; hate, harassment, discrimination, or violence; alcohol; firearms or ammunition; tobacco, vaping, cannabis, or CBD;
• Payday loans, personal loans, third-party mortgage lending, third-party insurance, loan/debt consolidation, debt forgiveness, debt collection, credit repair, and tax-refund loans, where prohibited or restricted by carriers;
• Gambling or casino content; multi-level marketing or pyramid schemes;
• Malware, viruses, phishing, smishing, social engineering, or other malicious content;
• Illegal, deceptive, fraudulent, defamatory, obscene, or harmful content; and content for products or services not federally legal or barred by relevant industry associations.

Identity, network, and legal abuse

• Impersonation, spoofing, or falsifying, manipulating, or tampering with caller or sender identification;
• Robocalling violations, unlawful telemarketing, and failure to authenticate traffic (including STIR/SHAKEN and traceback non-cooperation);
• Unauthorized access to or interference with systems or networks; introducing malicious code; denial-of-service activity;
• Buying, selling, brokering, or trading Numbers; using Numbers as disposable, temporary, or one-time-use numbers; warehousing or parking Numbers; using Numbers for account-verification use cases without approval; or text-enabling numbers without required ownership verification or a letter of authorization;
• Any traffic or activity that violates applicable federal or state law, carrier, MNO, CTIA, FCC, FTC, TCPA, TSR, DNC, TCR, 10DLC, toll-free, or Upstream Requirements.

10. Messaging Violations and Non-Compliance Charges

Conduct that violates these Terms, the Acceptable Use Policy, or Upstream Requirements may result in fines, suspension, filtering, blocking, throttling, quarantine, termination, audits, reactivation requirements, and pass-through charges. The following are examples of violations that may trigger such consequences:

• Phishing, smishing, and social engineering;
• Illegal content; SHAFT content; spam; unsolicited messaging; messaging after opt-out;
• Inaccurate Brand or Campaign registration; use-case mismatch; failure to provide consent records;
• Snowshoeing; unauthorized number replacement; dynamic routing; and other evasion techniques;
• Text-enabling numbers without required authorization; failure to deactivate non-compliant or inactive Campaigns;
• High complaint rates; high opt-out rates; suspicious traffic;
• Prohibited financial, lending, debt, gambling, cannabis, tobacco, firearms, adult, hate, or deceptive content, and use of purchased, scraped, rented, or inadequately consented lead lists.

Carrier, MNO, registry, aggregator, and Upstream-Provider penalties may include substantial per-incident, per-campaign, per-brand, per-number, per-message, recurring, audit-related, reactivation, suspension, text-enablement, content-violation, evasion, inactive-campaign, and spam-review charges. These charges are set by third parties, may change at any time, and may be imposed without advance notice. Where Number Hub is charged such amounts on account of your activity, they are passed through to and payable by you under Section 18, and Number Hub may add a reasonable administrative or handling charge.

11. Compliance Review and Corrective Action

Number Hub may work with you to investigate and attempt to correct suspected compliance issues, including by pausing traffic, deactivating Campaigns, disabling Numbers, requesting consent and other records, updating or correcting registration information, submitting corrective information, or responding to inquiries from Upstream Providers, carriers, MNOs, DCAs, registries, or regulators.

Corrective action does not guarantee relief. Corrective action does not guarantee that any carrier, MNO, registry, aggregator, Upstream Provider, or regulatory authority will waive, reduce, reverse, or avoid any fine, penalty, fee, suspension, blocking, filtering, audit, investigation, or enforcement action. Certain fees or penalties may be avoidable only if corrective action is taken before a review, complaint, audit, suspension, or enforcement event occurs, and only if accepted or verified by the applicable third party. Other violations may result in immediate fines, suspension, blocking, or termination regardless of any later corrective action.

You must promptly cooperate and provide all requested information and documentation within the timeframe we specify (which may be as short as twenty-four (24) hours). If Number Hub is charged, fined, penalized, or required to take corrective action because of your account, traffic, Campaigns, Numbers, content, End Users, consent or opt-out practices, subaccounts, or violation of applicable requirements, you must reimburse Number Hub for all resulting amounts and indemnify Number Hub for all related losses, costs, claims, penalties, fees, expenses, and attorneys’ fees.

12. A2P 10DLC Brand and Campaign Registration

Messaging over 10DLC requires Brand and Campaign registration through TCR and the carriers, and is subject to vetting, manual review, and ongoing carrier requirements. You acknowledge and agree that:

• Number Hub does not guarantee Brand approval, Campaign approval, any vetting score, throughput, deliverability, or carrier acceptance;
• You must provide truthful, accurate, and complete registration information, and keep it current;
• You must use each Campaign only for its registered use case and must not materially change the use case, content, or sending behavior without approval and (where required) re-registration;
• You must pay for rejected submissions and resubmissions, and for all Brand and Campaign vetting and review fees, including escalated spam review fees;
• You must cooperate with audits and traceback requests and provide consent records on request; and
• Number Hub may pause, suspend, deactivate, or terminate any Brand, Campaign, Number, or traffic that appears non-compliant, inaccurate, or that draws complaints, filtering, or carrier action.

Approval does not equal compliance or deliverability. Approval, activation, registration, vetting, verification, provisioning, prior transmission, or prior acceptance of any account, Brand, Campaign, Number, Message, template, use case, opt-in flow, content, traffic pattern, integration, or customer list does not constitute a representation, warranty, or legal conclusion by Number Hub that such activity is lawful, compliant, deliverable, approved by all carriers, immune from filtering, or free from later suspension, rejection, audit, fine, penalty, surcharge, or enforcement action.

13. Toll-Free Messaging and Verification

Toll-free messaging requires verification and is subject to carrier and aggregator review. You acknowledge and agree that:

• Number Hub does not guarantee toll-free verification, and verification may take time;
• Unverified or pending toll-free numbers may be rate-limited, blocked, or filtered, and Messages that are blocked or filtered are not refundable;
• You must provide accurate use-case information, sample messages, opt-in details, and business information; and
• You are responsible for all toll-free verification and messaging fees.

14. Phone Numbers; Provisioning and Porting

Telephone numbers are regulated, finite resources. You acknowledge and agree that:

• You do not own any Number; Numbers are licensed or assigned to you for use with the Service only;
• Numbers may be reclaimed, suspended, disconnected, aged, reassigned, ported, or removed as required by Number Hub, Upstream Providers, carriers, regulators, or numbering authorities;
• Number Hub does not guarantee the availability, assignment, or retention of any Number, and is not liable for the loss, reassignment, or reclamation of a Number;
• Number porting (in or out), hosting, and text-enablement are not guaranteed; and
• Porting delays, rejections, failed ports, snapbacks, or third-party errors are not Number Hub’s responsibility or liability.

You may not buy, sell, broker, or trade Numbers, use Numbers as disposable or one-time-use numbers, warehouse or park Numbers, or use Numbers for account-verification use cases without approval. You must comply with applicable number-aging, reassignment, and active-utilization rules.

Inactivity, non-use, and reclamation of idle Numbers. Carriers, MNOs, and Upstream Providers may impose recurring non-use, idle-number, or under-utilization charges on any Number or Campaign that carries no qualifying traffic over a defined period. Number Hub may treat any Number or Campaign that has no qualifying traffic over a period Number Hub determines as inactive, and may suspend, deactivate, reclaim, release, or reassign that Number or Campaign at any time, without notice, refund, or liability. You are responsible for keeping your Numbers and Campaigns actively used.

15. E911 and Emergency Services

Emergency-calling limitations. To the extent the Service is used for voice, outbound calling, call forwarding, VoIP, or any Number capable of placing calls, you acknowledge that internet-based and VoIP emergency calling differs from traditional wireline 911. Emergency service may be limited or unavailable, including during power, network, internet, or service outages or if your account is suspended; calls may route incorrectly or fail to transmit location if registered address information is missing, inaccurate, or not updated; and emergency operators may not receive your call-back number or location automatically.

If you enable or resell voice capabilities, you must register and maintain accurate E911 address information for every voice-capable Number, keep that information current, build address-update handling into your onboarding, and notify all of your End Users of these emergency-calling limitations and obtain their acknowledgment. You are responsible for any failure to do so.

16. Support Responsibilities

Unless Number Hub expressly agrees otherwise in writing, you are solely responsible for supporting your own End Users, clients, subaccounts, and downstream users, including their onboarding, billing, collections, consent management, opt-out handling, and first-line support. Number Hub has no obligation to interact with, support, or contract with your End Users, and Number Hub’s support relationship is solely with you.

17. Account Security

You are responsible for safeguarding your account credentials, API keys, passwords, tokens, integrations, subaccounts, and authorized users, and for all activity under your account, whether or not authorized by you. You must use reasonable security practices, including protecting credentials, restricting access, and monitoring for compromise, and you must notify Number Hub immediately upon learning of any unauthorized access, compromise, or fraudulent use. Charges, usage, fines, and penalties resulting from compromise or unauthorized or fraudulent use remain your responsibility unless caused solely by Number Hub’s gross negligence or willful misconduct.

18. Pass-Through and Recovery of Upstream and Third-Party Costs; Reimbursement

Reimbursement and indemnity for upstream and third-party costs. If Number Hub is charged, fined, debited, assessed, billed, surcharged, suspended, blocked, throttled, penalized, audited, investigated, or required to take any action by any Upstream Provider, carrier, MNO, DCA, registry, numbering authority, toll-free administrator, regulator, or other third party, in whole or in part because of your account, traffic, Messages, Campaigns, Brands, Numbers, content, use case, consent or opt-out practices, registrations, End Users, subaccounts, or violation of these Terms or any Upstream Requirement, then you must immediately reimburse, and you indemnify and hold harmless, Number Hub for all such amounts, together with all related losses, costs, fees, expenses, and reasonable attorneys’ fees.

Number Hub may pass through to you, and recover from you, any Upstream or third-party cost, including carrier and MNO fees and fines, surcharges, registration fees, vetting fees, toll-free verification fees, Number fees, regulatory fees, taxes, penalties, audit fees, MNO charges, DCA charges, TCR charges, and any fees imposed by Upstream Providers, carriers, aggregators, registries, regulators, or telecommunications networks. Pass-through and recovery do not require Number Hub to disclose its wholesale pricing, supplier agreements, internal margins, rate decks, or confidential commercial arrangements.

19. Chargebacks and Payment Disputes

You acknowledge that Credits and the Service are digital goods and services that are provisioned and made available immediately and are therefore generally not eligible for chargeback under card-network rules governing fulfilled digital goods. You must contact Number Hub and attempt in good faith to resolve any billing concern before initiating any chargeback, payment reversal, ACH reversal, credit-card dispute, or other payment dispute. Initiating a chargeback or payment reversal for valid charges is a material breach of these Terms.

If you initiate a chargeback or payment reversal, Number Hub may immediately suspend or terminate your account, disable Numbers, pause traffic, deactivate Campaigns, freeze account balances and Credits, revoke dashboard and API access, and require payment by wire, ACH, or another non-card method. You are responsible for all chargeback amounts, chargeback fees, payment-processor fees, collection costs, reasonable attorneys’ fees, administrative costs, and any service disruption or Upstream-Provider consequences resulting from the chargeback.

20. Proof of Service; Authoritative Records

You agree that Number Hub may prove delivery, availability, provisioning, access, usage, or performance of the Service through commercially reasonable records, which are authoritative absent clear and convincing proof of manifest error, including:

• Account creation records, login records, and IP records;
• API key usage and dashboard logs;
• Message records and usage records;
• Invoice records and payment records;
• Number provisioning records and porting records;
• A2P Brand submission records and Campaign submission records;
• Carrier responses and toll-free verification submissions; and
• Support tickets, screenshots, and Upstream-Provider records.

21. Service Management

Number Hub may, but is not obligated to, monitor, review, restrict, disable, remove, suspend, terminate, throttle, filter, block, quarantine, or otherwise manage access to the Service, accounts, users, Numbers, Campaigns, Brands, API keys, traffic, content, integrations, subaccounts, or customer data as Number Hub determines necessary or appropriate to protect Number Hub, its customers, End Users, Upstream Providers, carriers, regulators, the platform, service integrity, legal compliance, payment integrity, or network health.

22. Suspension, Throttling, Blocking, Filtering, and Termination

Number Hub may suspend, throttle, block, filter, disable, reject, pause, quarantine, terminate, or refuse any account, Number, Brand, Campaign, Message, traffic, API key, integration, subaccount, or Customer, without liability and without prior notice, where Number Hub determines that there may be any of the following:

• Legal, compliance, carrier, or regulatory risk;
• Spam, fraud, or account-compromise risk;
• Prohibited content, high opt-out rates, or high complaint rates;
• Inaccurate Campaign registration, or a mismatch between the registered Campaign and the actual traffic or content;
• Violation of these Terms or any Upstream Requirement;
• Non-payment, insufficient balance, or chargeback risk; or
• Reputational or operational risk, or risk to Number Hub, its Upstream Providers, carriers, aggregators, or other customers.

Suspension or termination does not relieve you of amounts owed, and Number Hub may continue to charge for amounts accrued before, and costs arising from, the suspension or termination.

23. Cancellation

You may cancel your account or stop using the Service at any time. Cancellation stops future access and future recurring charges (if any) on a going-forward basis, but does not entitle you to a refund of prepaid Credits, unused balances, registration fees, Campaign fees, Number fees, professional-service fees, pass-through costs, or usage already incurred. Number Hub may continue to deduct or invoice for charges that accrued before cancellation and for costs that arise from your prior use. If your Order includes a minimum commitment or early termination fee, it survives cancellation in accordance with its terms.

24. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, NUMBER HUB DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Without limiting the foregoing, Number Hub does not warrant or guarantee:

• Uninterrupted, timely, secure, or error-free service;
• Message delivery, deliverability, or carrier routing;
• Brand or Campaign approval, vetting scores, throughput, or carrier acceptance;
• Number availability, retention, or porting;
• Compliance approval or any regulatory outcome; or
• That filtering, blocking, suspension, throttling, or quarantine will not occur.

Number Hub is not responsible or liable for the acts, omissions, decisions, outages, fees, fines, or performance of Upstream Providers, carriers, DCAs, MNOs, TCR, toll-free verification providers, numbering authorities, internet and cloud providers, payment processors, or other third-party platforms.

25. Limitation of Liability

No indirect or consequential damages. TO THE FULLEST EXTENT PERMITTED BY LAW, NUMBER HUB AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, UPSTREAM PROVIDERS, SUPPLIERS, CARRIERS, AGGREGATORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY:

• Lost profits, lost revenue, or lost leads;
• Lost data or lost goodwill;
• Business interruption or cost of substitute services; or
• Damages arising from failed Campaigns, filtering, blocking, registration rejection, delayed approval, carrier suspension, account termination, Message non-delivery, chargeback-related suspension, or Upstream-Provider action.

Liability cap. TO THE FULLEST EXTENT PERMITTED BY LAW, NUMBER HUB’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO NUMBER HUB FOR THE AFFECTED SERVICE DURING THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

26. Indemnification

You will defend, indemnify, and hold harmless Number Hub and its owners, officers, employees, contractors, affiliates, Upstream Providers, suppliers, carriers, aggregators, and licensors from and against any and all claims, investigations, demands, damages, fines, penalties, fees, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your content, data, Campaigns, Brands, and customer lists;
• Consent failures and violations of the TCPA, TSR, DNC, CAN-SPAM, CTIA, 10DLC, TCR, carrier, or toll-free messaging rules;
• SHAFT or other prohibited content; spam complaints; and opt-out or revocation failures;
• Your End Users, downstream clients, and subaccounts;
• Unauthorized access to or fraudulent use of your account;
• Your violation of these Terms or any Upstream Requirement;
• Chargebacks and payment disputes; and
• Any claim from a Recipient, consumer, regulator, carrier, MNO, DCA, Upstream Provider, payment processor, or other third party arising from your account, traffic, or use of the Service.

27. Privacy and Data

You must maintain your own privacy policy where required by law and provide all legally required disclosures to your Recipients and End Users. You represent and warrant that you have the right to upload, process, and message all contact data and personal information you provide or process through the Service, and that you have obtained all necessary consents.

You grant Number Hub the right to process your data and your contacts’ data to provide and operate the Service, comply with law, prevent and investigate abuse and fraud, investigate and respond to compliance issues, process payments, respond to chargebacks, and satisfy Upstream-Provider, carrier, registry, and regulatory requirements.

28. AI Features

The Service may include AI-assisted or automated features. You acknowledge that AI outputs may be inaccurate, incomplete, or unsuitable; you are responsible for reviewing and approving all AI-generated content before it is sent; you are responsible for all Messages sent by or with the assistance of AI agents through your account; AI features may not be used to evade compliance obligations; AI features do not provide legal, compliance, financial, or other professional advice; and Number Hub does not guarantee any outcome from AI features.

AI voice agents, automated calls, and conversational workflows. If Customer uses AI voice agents, automated calling, conversational AI, virtual receptionist features, lead qualification, call routing, call summaries, call recording, call transcription, appointment booking, negotiation workflows, or similar features, Customer is solely responsible for call scripts, message scripts, disclosures, consent to call, consent to text, consent to record, consent to transcribe, DNC compliance, calling-time restrictions, telemarketing rules, abandoned-call rules, prerecorded/artificial voice rules, any required disclosure that a Recipient is interacting with an automated or AI-assisted system, and all other legal, carrier, and Upstream Requirements.

Human review and prohibited automation. Number Hub may require human review, approval, rate limits, escalation controls, or other safeguards for AI-assisted Messages, calls, workflows, or decisions. Customer may not use AI features to generate, send, route, or scale spam, deceptive content, prohibited content, unlawful telemarketing, non-consented outreach, filter-evasion content, misleading opt-out language, or any content or traffic that Customer could not lawfully send or place without AI.

29. Website, Platform, and Intellectual Property Terms

• Intellectual property. Number Hub and its licensors own all right, title, and interest in the Service, the platform, the website, the software, and all related content and marks. You receive only a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms.
• Account access and APIs. You are responsible for use of your account and API keys, and must comply with applicable documentation, rate limits, and usage restrictions. We may impose or change rate limits and quotas to protect the Service.
• Restrictions. You may not reverse engineer, decompile, or disassemble the Service (except as permitted by law); scrape, crawl, or harvest data from the Service; resell or sublicense access except as expressly permitted; or use the Service to build a competing product.
• Feedback. If you provide suggestions or feedback, you assign it to Number Hub and Number Hub may use it without restriction or compensation.
• Beta features. Beta, trial, or preview features are provided “as is,” without warranty, and may be changed or withdrawn at any time.
• Third-party integrations and links. The Service may integrate with or link to third-party services, which are governed by their own terms; Number Hub is not responsible for them.
• Export and sanctions compliance. You will comply with applicable export-control and sanctions laws, and you represent that you are not located in, and will not use the Service in or for the benefit of, any embargoed or restricted jurisdiction or restricted party.
• Authority and age. You represent that you are at least 18 and have authority to enter into these Terms (and to bind any entity on whose behalf you act).

30. Dispute Resolution; Arbitration; Class-Action Waiver

Informal resolution first. Before commencing any proceeding, a party must send a written notice of dispute describing the claim and the relief sought, and the parties will attempt in good faith to resolve the dispute informally for at least thirty (30) days.

Binding individual arbitration. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to the Service or these Terms that is not resolved informally will be resolved by final and binding arbitration on an individual basis, administered by the American Arbitration Association (AAA) under its applicable commercial rules. The arbitration will be seated in, and judgment on the award may be entered in the courts of, the venue specified below. YOU AND NUMBER HUB WAIVE THE RIGHT TO A JURY TRIAL and agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. There is no right or authority for any dispute to be arbitrated on a class or representative basis.

Injunctive-relief carve-out. Either party may seek temporary or preliminary injunctive or equitable relief in a court of competent jurisdiction, and Number Hub may bring an individual action in court, for misuse of the Service, infringement or misappropriation of intellectual property, breach of confidentiality, non-payment, fraud, security incidents, chargebacks or other account abuse, or compliance threats, without waiving arbitration for other claims.

Governing law and venue. These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-laws rules, and the exclusive venue for any permitted court proceeding and for arbitration is Bernalillo County, New Mexico.

One-year limitation. To the extent permitted by law, any claim arising out of or relating to the Service or these Terms must be commenced within one (1) year after the claim accrues, or it is permanently barred.

31. Changes to These Terms and Policies

Number Hub may update these Terms, the Acceptable Use Policy, pricing, pass-through terms, surcharge terms, the Privacy Policy, the Messaging Policy, the Refund/Credit Policy, the Chargeback Policy, the Carrier Pass-Through Fee Policy, or any other Policy at any time. We will post the updated version with a new “Last Updated” date and, for material changes, provide notice by email and/or a notice in your account dashboard. Changes take effect when posted unless stated otherwise, and your continued use of the Service after the effective date constitutes acceptance. Urgent changes required for legal or compliance reasons or driven by Upstream Providers, carriers, MNOs, registries, or regulators may take effect immediately. If you do not agree to a change, you must stop using the Service.

32. General Provisions

• Entire agreement. These Terms, together with the Policies and any Order, are the entire agreement between the parties regarding the Service and supersede prior agreements on the subject.
• Order of precedence. An executed Order controls over these Terms; these Terms control over the other Policies; and applicable Upstream Requirements control to the extent necessary for Number Hub to comply.
• Assignment. You may not assign these Terms without Number Hub’s prior written consent. Number Hub may assign these Terms, including in connection with a merger, acquisition, reorganization, or sale of assets.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions will remain in effect.
• No waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Force majeure. Number Hub is not liable for delays or failures caused by events beyond its reasonable control, including carrier, MNO, Upstream-Provider, cloud, or network failures, outages, regulatory action, and acts of God or government.
• Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, joint venture, or employment relationship.
• Notices. Number Hub may give notice by email or through the dashboard. You must send legal notices to Number Hub at the address in Section 33.
• Survival. Provisions that by their nature should survive (including Sections 4, 6–11, and 18–30) survive termination.
• Electronic signatures and communications. You consent to electronic communications, records, and signatures, and agree they satisfy any requirement that communications be in writing.
• Headings. Headings are for convenience only and do not affect interpretation. No rule of construction against the drafter applies.

33. Contact and Notices

Questions and legal notices regarding these Terms may be sent to:

Number Hub LLC
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110
support@numberhub.ai · www.numberhub.ai

BY CLICKING TO ACCEPT, CREATING AN ACCOUNT, PURCHASING OR USING CREDITS, OR OTHERWISE USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

Appendix A — Acceptable Use Policy

This Acceptable Use Policy is part of the Terms and applies to all use of the Service by Customer and by Customer’s End Users, clients, subaccounts, employees, contractors, affiliates, agents, and downstream users. Customer is responsible for ensuring that all such parties comply with this policy.

A.1 General Rule

Customer may not use the Service, and may not permit the Service to be used, in any manner that is unlawful, deceptive, fraudulent, abusive, harmful, infringing, privacy-invasive, technically disruptive, reputationally harmful, or inconsistent with applicable laws, carrier rules, industry standards, Upstream Requirements, or Number Hub instructions.

A.2 Prohibited Conduct

• Spam, unsolicited messaging, unwanted messaging, unlawful telemarketing, robocalling violations, or messaging without legally sufficient consent.
• Use of purchased, rented, scraped, harvested, appended, co-registered, or inadequately consented lists or leads, except where Number Hub has expressly approved the use case in writing and Customer can prove lawful consent.
• Phishing, smishing, social engineering, fraud, spoofing, impersonation, misleading sender identity, caller ID manipulation, unauthorized text enablement, or account-compromise activity.
• Snowshoeing, dynamic routing, unauthorized number replacement, sender rotation, intentionally misspelled content, unusual characters, non-standard opt-out wording, shared public URL shorteners, or other evasion techniques intended to avoid filtering, rate limits, complaint detection, or compliance review.
• Malware, viruses, bot traffic, denial-of-service activity, credential harvesting, unauthorized access, security testing without permission, or interference with networks, systems, APIs, carriers, or Upstream Providers.
• Buying, selling, brokering, trading, warehousing, parking, or holding Numbers idle, or using Numbers as disposable, temporary, one-time-use, verification, or fraud-evasion numbers without express written approval.
• False, incomplete, or misleading information in account applications, KYC materials, Campaign registrations, opt-in descriptions, sample messages, websites, privacy policies, or compliance responses.
• Any activity that causes or may cause Number Hub, its customers, carriers, MNOs, DCAs, registries, numbering authorities, Upstream Providers, or payment processors to face legal, regulatory, network, reputational, operational, financial, or security risk.

A.3 Prohibited or Restricted Content

The following categories are prohibited or restricted and may be rejected, blocked, filtered, suspended, or terminated. Carrier rules change frequently and may be more restrictive than this list.

• SHAFT content: sex, pornography, sexual exploitation, human or sex trafficking, prostitution, hate, harassment, discrimination, violence, alcohol, firearms or ammunition, tobacco, vaping, cannabis, CBD, or related products.
• Payday loans, personal loans, third-party mortgage lending, third-party insurance, loan/debt consolidation, debt forgiveness, debt collection, credit repair, tax-refund loans, or similar financial offers where prohibited or restricted.
• Gambling, casino, sweepstakes, high-risk investment, get-rich-quick, work-from-home, pyramid, multi-level marketing, or deceptive lead-generation offers.
• Illegal, deceptive, fraudulent, defamatory, obscene, harmful, infringing, privacy-invasive, or non-federally legal products or services.
• Campaigns, content, or use cases barred by carriers, CTIA guidance, TCR rules, toll-free verification providers, DCA rules, MNO rules, FCC/FTC requirements, or any Upstream Requirement.

A.4 Monitoring and Enforcement

Number Hub may monitor, investigate, filter, block, throttle, reject, quarantine, suspend, deactivate, terminate, report, or otherwise restrict any account, Brand, Campaign, Number, Message, integration, API key, subaccount, traffic, or content as Number Hub determines necessary or appropriate. Number Hub may take action without notice where required by law, carrier or Upstream Provider direction, fraud or security concerns, payment risk, or compliance risk. Number Hub is not liable for any loss arising from enforcement of this policy.

Appendix B — Messaging and A2P Compliance Policy

This Messaging and A2P Compliance Policy applies to all SMS, MMS, 10DLC, toll-free, short code, RCS, hosted messaging, voice, AI-assisted messaging, and related communications sent, received, processed, or attempted through the Service.

B.1 Consent, Opt-In, and Records

• Customer must obtain legally sufficient consent before sending any Message or placing any call. The consent must match the sender, use case, message type, message frequency, and content actually sent.
• Customer must maintain accurate, durable records of opt-in consent, including source, date, time, IP address or form data where applicable, language presented, website or form screenshots, phone number, identity of the consenting party, and any other evidence reasonably requested by Number Hub or an Upstream Provider.
• Customer must retain consent records for as long as required by law, carrier rules, and best practice, including after a Recipient opts out, and must produce them within the timeframe specified by Number Hub, which may be as short as twenty-four (24) hours.
• Customer may not message Recipients who have opted out, revoked consent, are on applicable DNC or suppression lists, or whose number has been reassigned where consent is no longer valid.

B.2 Message Content and Opt-Out

• Messages must clearly identify the sender and must not mislead Recipients about the identity, nature, purpose, or frequency of the communications.
• Where required, Messages must include clear opt-out instructions and must honor STOP, STOPALL, UNSUBSCRIBE, QUIT, CANCEL, END, HELP, and similar requests promptly.
• After opt-out, Customer may send only a single confirmation message where permitted, and may not send additional Messages unless the Recipient provides renewed legally sufficient consent.
• Customer must honor frequency, time-of-day, DNC, state telemarketing, TCPA, TSR, FCC, FTC, CTIA, carrier, and Upstream Requirements.

B.3 Brand, Campaign, Toll-Free, and Use-Case Registration

Customer must provide accurate and complete Brand, Campaign, toll-free verification, website, privacy policy, sample-message, opt-in, and use-case information. Customer may use each Campaign only for its approved use case and may not materially change content, volume, sending behavior, opt-in source, brand identity, or recipient type without prior approval and re-registration where required. Registration, vetting, approval, verification, activation, prior transmission, or prior deliverability does not mean the traffic is lawful, compliant, deliverable, approved by all carriers, or immune from later filtering, suspension, fines, audits, deactivation, or enforcement.

B.4 Compliance Attestations

Number Hub may require Customer, before sending Messages, uploading contacts, launching a Campaign, provisioning Numbers, using an API endpoint, or enabling any messaging feature, to provide an affirmative compliance certification or attestation. Customer may be required to certify that all Recipients have legally sufficient consent, that no prohibited list source is being used, that traffic matches the registered Campaign, that opt-out and DNC obligations are being honored, and that consent evidence can be produced on request.

B.5 Corrective Action

Number Hub may work with Customer to investigate and correct suspected compliance issues, including by pausing traffic, deactivating Campaigns, disabling Numbers, updating registrations, or submitting corrective information. Corrective action does not guarantee waiver, reversal, reduction, or avoidance of any carrier, MNO, DCA, registry, regulator, or Upstream Provider fee, fine, penalty, audit, filtering, suspension, or enforcement action.

B.6 Idle Campaigns and Numbers

Customer is responsible for identifying and deactivating inactive, dormant, idle, or under-utilized Campaigns and Numbers. Number Hub may suspend, deactivate, reclaim, release, reassign, or cease provisioning any Number or Campaign with no qualifying traffic over a period determined by Number Hub. Customer remains responsible for any non-use, idle-campaign, under-utilization, teardown, re-provisioning, or related charges already incurred.

B.7 AI-Assisted Messaging and Voice

If Customer uses AI-assisted content, AI agents, automated workflows, voice agents, virtual receptionists, lead qualification, or conversational AI, Customer remains responsible for all scripts, prompts, outputs, Messages, calls, disclosures, consent, recording consent, DNC compliance, calling-time restrictions, opt-out handling, telemarketing rules, and legally required disclosures that a Recipient is interacting with an automated or AI-assisted system. AI may not be used to evade consent, filtering, registration, or compliance obligations.

Appendix C — Refund, Credit, Payment, and Chargeback Policy

C.1 No Refunds and Credit Treatment

All purchases are final and non-refundable except where a refund is required by applicable law or expressly agreed by Number Hub in a signed writing. Credits are prepaid units of value usable only within the Service, have no cash value, are not deposits, are not stored value, are not transferable, and may not be redeemed for cash. Unused Credits, prepaid balances, registration fees, Campaign fees, Number fees, toll-free verification fees, professional-services fees, API charges, pass-through costs, taxes, regulatory fees, carrier charges, and Messages attempted or accepted for processing are not refundable, prorated, reversed, or credited unless Number Hub expressly agrees otherwise in writing or applicable law requires.

C.2 Failed, Blocked, Filtered, or Rejected Traffic

Customer is not entitled to a refund, credit, or reversal because Messages, Campaigns, Numbers, Brands, toll-free submissions, or use cases are delayed, rejected, blocked, filtered, throttled, quarantined, suspended, deactivated, or not delivered due to carrier action, Upstream Provider action, registration outcomes, compliance flags, complaint rates, opt-outs, throughput limits, insufficient balance, Customer conduct, or other circumstances outside Number Hub’s control.

C.3 Payment Methods and Customer-Pushed Funds

Number Hub may accept card, ACH, wire, check, RTP, FedNow-enabled payments, payment processors, pay-by-bank methods, or other methods in its discretion. Number Hub may encourage or require Customer to fund its account through customer-initiated bank-transfer or push-payment methods and may offer discretionary discounts or bonus Credits for approved non-card methods. Such discounts are commercial incentives only, are not guaranteed, and do not reduce Customer’s responsibility for pass-through costs, fines, taxes, regulatory charges, negative balances, chargebacks, or other third-party amounts.

C.4 Payment Disputes and Chargebacks

Customer must contact Number Hub and attempt in good faith to resolve any billing concern before initiating any chargeback, ACH return, payment reversal, bank dispute, card dispute, stop-payment, or similar action. Initiating an improper dispute or reversal for valid charges is a material breach. Number Hub may suspend or terminate access, freeze balances, disable Numbers, pause traffic, deactivate Campaigns, revoke API access, require ACH, wire, RTP, or other non-card payment, and recover all disputed amounts, chargeback fees, ACH return fees, bank fees, processor fees, administrative costs, collection costs, attorneys’ fees, and related losses.

C.5 Evidence and Records

Number Hub may provide account records, IP logs, clickwrap records, service agreements, API logs, dashboard records, message logs, Number records, Campaign and Brand records, invoices, payment records, support communications, screenshots, consent records, and Upstream Provider records to processors, banks, card networks, payment facilitators, collections agencies, arbitrators, courts, regulators, law enforcement, and other appropriate parties to defend against chargebacks, reversals, disputes, fraud, or non-payment.

Appendix D — Carrier Pass-Through Fee Policy

This Carrier Pass-Through Fee Policy explains the types of upstream, carrier, MNO, DCA, registry, toll-free, regulatory, and third-party amounts that may be passed through to Customer. It is illustrative and not exhaustive. Third-party charges may change at any time, may be imposed without advance notice, and may be billed after the activity that caused them.

D.1 Customer Responsibility

Customer is responsible for all fees, fines, surcharges, penalties, audits, reviews, reactivation costs, non-use charges, registration fees, vetting fees, toll-free verification fees, Number charges, MNO charges, DCA charges, TCR charges, taxes, regulatory assessments, payment costs, and other amounts arising from Customer’s account, traffic, Brands, Campaigns, Numbers, content, End Users, subaccounts, consent practices, opt-out practices, registrations, or violation of the Terms, Integrated Policies, or Upstream Requirements.

D.2 Examples of Pass-Through Charges

The examples above are not Number Hub’s wholesale cost schedule and do not entitle Customer to receive Number Hub’s supplier rates, rate decks, margins, discounts, or confidential commercial arrangements. Customer pricing and pass-through recovery are governed by the Terms, Number Hub Pricing, the applicable Order, and this policy.

D.3 Updates

Number Hub may update this Carrier Pass-Through Fee Policy at any time. Changes driven by carriers, MNOs, DCAs, registries, regulators, toll-free administrators, numbering authorities, payment processors, or other Upstream Providers may take effect immediately and without advance notice.