Beyond Simple Forwarding
Sometimes, simply forwarding an inbound message to a single webhook or CRM isn't enough. Enterprise businesses require intelligent, condition-based routing to ensure customer requests are handled by the appropriate system or agent.
Time-Based Routing
Configure rules based on business hours.
- During Business Hours: Route inbound support texts to your live customer support CRM.
- After Hours: Route the exact same number to an autonomous AI agent (via Textstream.ai) to handle basic inquiries when your staff is asleep.
Keyword-Based Routing
Trigger different workflows based on the content of the message. If a user texts "SUPPORT", route the webhook to Zendesk. If they text "BUY", route the webhook to your sales team's GoHighLevel sub-account.
Fallback Mechanisms
System downtime is inevitable. IQ NumberHub allows you to define fallback webhook URLs. If your primary CRM endpoint goes down or returns a 500 error, we instantly re-route the payload to your secondary server, ensuring no customer data is ever lost in the ether.